Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value.
Refunds will be made after the Cigar Humidors/Refrigerator is received and inspected by our warehouse.
After we proceed the refund, the payment will back to your bank account which you made the purchase in 3-7 business days.
Please ship all approved returns using the shipping label provided during the return merchandise authorization process. Any unauthorized returns are not covered by Mojgar.Please contact us at Mojgar on support@mojgar.com with the following information:
Purchase Site
Order Number/Receipt
Serial Number of the Product
Photos/videos showing the condition of the product
Thanks for choosing Mojgar. We guarantee All Mojgar Products are strictly tested by our quality inspector before delivery, if you need after-sales service, please contact us by email: support@mojgar.com.
After you email us to apply for a return, we will reply to you in 48 hours.
You could contact for return in 30 days after you receive the product,after we receive your returned parcel, we will proceed the refund order in 2-5 businees days. After we proceed the refund, the payment will back to your bank account which you made the purchase in 3-7 business days.
When Mojgar Pays For Return Shipping – Mojgar will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include:
Item arrived defective and cannot be fixed with a replacement part
We shipped out the wrong item
We shipped it to the wrong address
We shipped a duplicate order
Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
IMPORTANT: For items that arrive damaged or are defective, YOU MUST provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for shipping it back. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.
Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.
When the Customer Pays For Return Shipping
In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer ($39). Pre-paid return shipping labels are not provided in these instances. Examples of these customer returns may include:
Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
No Reason / No Longer Want
Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
Order Cancellation after the item already shipped out, even if you have not yet received the item
The customer bought the wrong one
The customer accidentally bought too many
The customer accidentally provided the wrong shipping address
If you are not 100% satisfied with your purchase, you can return the product andget a full refund or exchange the product for another one.(In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer.)
You can Return or Refund a product for up to 30 days from the date you received it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
After we proceed the refund, the payment will back to your bank account which you made the purchase in 3-7 business days. Please check your account then.For any problem related to the return and refund, please contact us.
